WANDA, M. A.; NURCAHYO, G. W. . Analisis Tingkat Kualitas Pelayanan Perizinan Menggunakan Metode Fuzzy Servqual. Jurnal KomtekInfo, [S. l.], v. 8, n. 3, p. 176–182, 2021. DOI: 10.35134/komtekinfo.v8i3.173. Disponível em: https://jkomtekinfo.org/ojs/index.php/komtekinfo/article/view/173. Acesso em: 23 sep. 2025.